Return and Freight Policy
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Return Policy
In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:
All returned items are subject to a 20% restocking fee. The item(s) must be shipped to Compressed Air Advisors, Inc. within 14 days of purchase and arrive at Compressed Air Advisors, Inc. in original packaging, in new, undamaged and sellable condition to qualify for a refund. The buyer must obtain a RMA number fromCompressed Air Advisors, Inc. PRIOR to returning item(s). The buyer is responsible for return shipping charges and insurance. Shipping is a third-party service and is not refundable, except in rare circumstances. Qualifying refunds will be made after we receive and inspect the item(s). Refunds are made in the same form as the original purchase with few exceptions. ALL sales on electrical parts are final and NON- returnable and do not qualify for a refund.Special orders sales are final and cannot be returned or exchanged. While our return policy is firm, we are human too and will work to make things right.
Freight Policy
All items are shipped FOB Shipping Point
Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
*Make Sure to thoroughly inspect all items upon receiving them. Once you receive the item and the freight carrier leaves it is very difficult to file a freight claim. One you accept the shipment the equipment is yours and you take responsibility to create a freight claim with the freight company.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.